1. PAYMENTS

Reservations are only secured once 30% of payment has been made. Clients have 2 days to make payment. If no payment is received, we cannot guarantee availability / security of your reservation.

Balance of the accommodation is due latest 1 week (7 days) before your arrival date. All payments to be made via the online payment link or EFT Bank transfer and proof of payment sent to the bookings manager. WE DO NOT ACCEPT ANY PAYMENTS ON ARRIVAL. 

2. CANCELLATION POLICY

Guest has free cancellation up to 14days before their arrival.

• Forfeit 100% of total if guest cancels within 7 days before arrival (this means all payments made towards booking)
• Forfeit 100% of deposit if guest cancels 14 days before arrival (includes 30% deposit)

This cancellation policy also applies to reducing dates from your stay. This needs to be communicated 14days before arrival to be refunded for nights not used.

3. DATE CHANGE POLICY

• You can request to change your date up to 14 days before arrival, date changes are subject to availability
• If we cannot accommodate your new date request the client will either have to stick to the original dates or cancel their reservation
• Additional charges may occur if the rates for the new dates differ to that of the original booking and therefore client will have to be requoted for the new dates

THE PROPERTY WILL NOT SUBMIT VOUCHERS TO USE AT A LATER STAGE.

4. OCCUPANCY

Due to the laws of the building, we can only accommodate the number of people as stated for each apartment and not more than this (including kids and adults).

Clients who don’t abide to the relevant capacity of the apartments will be fined on site.

5. SELF CATERING

All accommodation is self-catering, and no meals are included.

All amenities like toilet paper, sugar, tea, coffee etc are not included in your stay.   We provide enough for the first night or two (based on availability and stock) once this runs out clients are to replenish this at your own cost.

6. EARLY CHECK-IN & LATE CHECK OUT

These requests are charged at 50% of your nightly rate and are subject to availability. If you require an early check in or late check out for your stay, please communicate this with the property minimum 2 days in advance and not the day of arrival / departure.

7. BAG DROP OFFS

We are located in a residential apartment block and DO NOT have a reception/storage area to keep client’s luggage. If you would like to arrange a baggage, drop off, please communicate with us 2 days in advance and we will give you necessary details/information for this service. Only available from 11am

8. KEYS

You will only be issued one set (1 remote for the parking, 1 access card for the building, and 1 key for the apartment). If you require a second set of keys for your stay, please note we do take a key deposit of R300 for the second set of keys. Which will be refunded 7-14 days after checkout if no items are misplaced.  Please do communicate with the property 7 days before arrival if you require a second set so we can secure the deposit and the extra set of keys to be left in the apartment.

9. CLEANING & SERVICE FEE

The cleaning and service fee is part of the fees to be covered during your stay and cannot be removed from the invoice. This fee covers all the costs that go into cleaning the apartment before and after checkout. As well as having our staff available to you to clean the apartments during your stay (if you wish to use this service)

They will come in daily to tidy up the apartment during your stay if you request this (15-30min tidy).
Deep/thorough cleaning of the apartment is done once a week for longer stays.

10. LINEN & TOWEL CHANGES

The bed linen and towels are only changed for long stays, longer than 6 nights. If you are staying for a maximum of 6 nights, the linen & towels won’t be changed.

11. NOISE & PARTIES

Please note that these apartments are based within a residential apartment block. Strictly no parties are allowed. Guests are to keep other people in mind during their stay and keep the noise down to a minimum. We will not tolerate rowdy, unruly behaviour and we reserve the right to issue clients invoices for additional payment for any fines or noise complaints we receive from security and building management.

12. INDEMNITY

Whilst Durban Promenade Apartments and its staff exercise the necessary diligence and care during your stay, they will not be held liable for any loss, injury, harm or damage not directly or indirectly caused by their recklessness or negligence.